Refund policy

Effective Date: September 7, 2026

At babytoyhub.com, we want every customer to have a safe, convenient, and satisfactory shopping experience. We carefully select and pack our baby products, toys, accessories, and other children's essentials before dispatch. However, we understand that there may be situations where you need to return a product or request a refund.

This Return and Refund Policy explains the conditions, procedures, timelines, and requirements applicable to returns, replacements, refunds, cancellations, and damaged or defective products purchased from babytoyhub.com.

By placing an order with us, you acknowledge that you have read and agreed to the terms described in this policy.

1. About Our Store

Website: babytoyhub.com
Business Category: Baby Products
Email: babytoyhub@gmail.com
Phone: 9007647159
Business Address: Haripada Ghosh Lane, P.O. + Vill.- Kanaipur, P.S.- Uttarpara, Dist.- Hooghly, West Bengal – 712234, India
GST No.: 19AQHPD3210C1ZJ

For any return, replacement, cancellation, or refund-related question, customers can contact our support team using the contact information provided above.

2. Return Eligibility

We generally accept eligible return requests when the product received by the customer is damaged, defective, incorrect, incomplete, or significantly different from the product ordered.

To be eligible for a return or replacement, the following conditions may apply:

• The return request must be submitted within the applicable return period communicated for the product/order.

• The product should be unused, unless the issue is related to a manufacturing defect or damage received during delivery.

• The product should be returned with its original packaging, tags, labels, accessories, manuals, and other included items wherever applicable.

• The product should be in reasonable condition and should not show signs of misuse, intentional damage, alteration, washing, modification, or improper handling.

• Proof of purchase or order information may be required.

• Customers may be required to provide clear photographs or videos showing the product and the issue.

• The product may be inspected after it is received by us before a return, replacement, or refund is approved.

Certain products may have different return conditions depending on their nature, packaging, hygiene requirements, safety considerations, or manufacturer restrictions.

3. Products That May Not Be Eligible for Return

For safety, hygiene, quality-control, and other practical reasons, certain products may not be eligible for return unless they arrive damaged, defective, or incorrect.

These may include:

• Products that have been opened or used where hygiene or safety restrictions apply.

• Products damaged because of misuse, negligence, accident, or improper handling.

• Products modified, repaired, assembled incorrectly, or altered by the customer.

• Products without essential original packaging or accessories.

• Products showing excessive wear or signs of use.

• Personalized or customized products, where applicable.

• Products specifically identified on the product page as non-returnable.

• Items where the return is requested solely because the customer changed their mind, where such returns are not offered for that particular product.

We recommend checking the product description and applicable return information before placing an order.

4. Damaged Products Received During Delivery

We take reasonable care while packing products for shipment. Nevertheless, packages can occasionally be damaged during transportation.

If you receive a visibly damaged package or product, please contact us as soon as reasonably possible.

Customers are encouraged to:

1. Take photographs of the outer packaging before opening it whenever possible.

2. Take clear photographs of the shipping label.

3. Record an opening/unboxing video when practical, especially for fragile or higher-value products.

4. Take clear photographs or videos showing the damaged product.

5. Contact our support team with the order number and supporting evidence.

This information can help us investigate the issue with the courier or shipping partner and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

5. Wrong or Incorrect Product

If you receive a product that is different from the product you ordered, please contact us promptly.

For example, a wrong product may include:

• Different product model or item.

• Different size, color, or variant where the ordered variant is clearly different.

• Missing major item that was included in the order.

• Product that does not reasonably correspond to the order placed.

After reviewing the order and evidence provided, we may arrange a replacement or refund where the claim is verified.

Customers should not use or alter an incorrect product before contacting us.

6. Defective Products

If a product appears to have a manufacturing defect, please contact us with details of the issue.

Our team may request:

• Order number.

• Customer name and contact details.

• Photographs of the product.

• A short video demonstrating the defect.

• Photographs of the packaging and product label, where applicable.

Some products may require basic troubleshooting before a replacement or refund is approved. If the issue is determined to be a manufacturing defect and falls within the applicable return conditions, we may provide a replacement or refund depending on product availability and circumstances.

Normal wear and tear, accidental damage, improper use, or damage caused after delivery may not qualify as a manufacturing defect.

7. Return Request Procedure

To request a return or replacement, please contact us at:

Email: babytoyhub@gmail.com
Phone: 9007647159

Please include the following information:

• Order number.

• Customer name.

• Product name.

• Date of purchase.

• Reason for the return.

• Description of the problem.

• Relevant photographs or video evidence, if requested.

Our support team will review your request and provide further instructions if the return is eligible.

Please do not send a product back to us without receiving return instructions from our team. Unauthorized returns may cause delays in processing.

8. Return Shipping

When a return is approved because we sent an incorrect product, the product arrived damaged, or a verified manufacturing defect exists, the applicable return shipping arrangement will be communicated to the customer.

If a return is approved for another reason, return shipping responsibility may depend on the product, order conditions, and applicable return terms.

Customers should follow the return instructions provided by our support team and use the shipping method communicated by us where applicable.

We are not responsible for returns sent to an incorrect address or returned without prior authorization.

9. Inspection of Returned Products

After receiving a returned product, we may inspect it to determine whether it meets the conditions of this policy.

Inspection may include checking:

• Product condition.

• Packaging.

• Serial numbers or product identification marks, where applicable.

• Accessories and components.

• Signs of use or damage.

• Whether the reported issue is consistent with the customer's claim.

Approval of a return or refund is not automatically guaranteed merely because a product has been shipped back to us.

If the returned product does not satisfy the applicable return requirements, we may reject the return and may return the product to the customer, subject to applicable circumstances.

10. Refund Process

Once an eligible return has been received and approved, the refund process will be initiated.

Refunds may be issued to the original payment method or through another appropriate method depending on the payment method used for the order and applicable payment-processing procedures.

The time required for the refund to appear in a customer's account may vary depending on the customer's bank, card issuer, payment gateway, or financial institution.

We do not control the processing time of third-party banks or payment providers after a refund has been initiated.

11. Cash on Delivery Orders

For Cash on Delivery (COD) orders, the refund process may require additional information from the customer.

Where a refund is approved for a COD order, we may request appropriate bank-account or payment details necessary to process the refund.

Customers should provide accurate information. We are not responsible for delays resulting from incorrect or incomplete refund details supplied by the customer.

We will not ask customers to share passwords, OTPs, PINs, or other confidential authentication credentials for processing a legitimate refund.

12. Refund Amount

Where a refund is approved, the refundable amount will depend on the circumstances of the return and the applicable order terms.

Depending on the situation, the refund may include the eligible product amount and applicable eligible charges.

Certain shipping, handling, convenience, or other charges may not be refundable where they have already been incurred and where permitted by applicable law.

Any applicable deduction will be communicated where reasonably possible.

13. Replacement Instead of Refund

In certain cases, we may offer a replacement instead of a refund, particularly when:

• The wrong product was delivered.

• The product arrived damaged.

• A verified manufacturing defect exists.

• The same product or an equivalent approved replacement is available.

Replacement availability depends on stock and product-specific circumstances.

If the replacement product is unavailable, we may offer another appropriate resolution, which may include a refund, subject to the applicable terms.

14. Order Cancellation

Customers may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation requests are subject to the order's processing and shipping status.

If an order has already been processed, packed, dispatched, or handed over to a courier, cancellation may no longer be possible.

In such cases, the customer may need to follow the applicable return procedure after delivery, if the product is eligible for return.

For prepaid orders where cancellation is successfully approved before dispatch, the eligible refund will be processed according to the applicable payment and refund procedures.

15. Refused or Undelivered Orders

If a customer refuses delivery, provides an incorrect or incomplete address, remains unavailable for delivery, or otherwise causes an order to be returned to the sender, additional shipping or return-related costs may apply where permitted.

Any refund for an undelivered or returned shipment will be evaluated based on the reason for non-delivery, payment method, shipping costs incurred, and applicable order conditions.

For COD orders, repeated refusal of orders may affect eligibility for future COD services.

16. Exchanges

If an exchange is available for a particular product, the customer must contact us and provide the required order information.

Exchange availability may depend on:

• Product availability.

• Product condition.

• Reason for exchange.

• Applicable return period.

• Product-specific restrictions.

If the requested replacement variant is unavailable, we may offer an alternative solution.

17. Return Due to Change of Mind

Returns solely because a customer has changed their mind, ordered the wrong product, no longer wants the product, or expected something different may not be accepted unless the product's applicable return terms specifically allow such a return.

Customers should carefully review product descriptions, specifications, dimensions, images, variants, and other information before placing an order.

Minor differences in color or appearance may occur due to lighting, photography, display settings, or manufacturing variations and may not necessarily constitute a defect.

18. Baby and Children's Product Safety

Because we sell baby and children's products, customers should carefully read product instructions, age recommendations, warnings, and safety information supplied with the product.

Parents, guardians, and caregivers should use appropriate supervision where required.

A product should not be used if it appears damaged, broken, unsafe, or defective. Customers should contact us immediately if a safety-related issue is identified.

19. Fraudulent or Abusive Return Claims

We reserve the right to investigate suspicious, fraudulent, repetitive, or abusive return and refund requests.

Examples may include:

• Returning a different product.

• Returning a used product while claiming it was unused.

• Intentionally damaging a product.

• Repeatedly making false damage or defect claims.

• Removing or altering product identification marks.

• Submitting manipulated photographs or videos.

Where a claim is determined to be fraudulent or abusive, we may reject the return or refund request and take other appropriate action as permitted by law.

20. Delayed Refunds

If you have been informed that your refund has been processed but the amount has not yet appeared in your account, please first check your bank account, card statement, or payment account.

If the amount is still not visible after the applicable processing period, please contact your bank or payment provider.

You may also contact us at babytoyhub@gmail.com so that we can assist with the refund status where possible.

21. Changes to This Policy

We reserve the right to update, modify, or amend this Return and Refund Policy when necessary to reflect changes in our business practices, products, payment methods, shipping arrangements, legal requirements, or customer-service procedures.

The latest version published on our website will apply to orders placed after the effective date of the updated policy, subject to applicable law.

Customers are encouraged to review this page periodically for updates.

22. Customer Support

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact our customer support team.

babytoyhub.com
Email: babytoyhub@gmail.com
Phone: 9007647159
Address: Haripada Ghosh Lane, P.O. + Vill.- Kanaipur, P.S.- Uttarpara, Dist.- Hooghly, West Bengal – 712234, India
GST No.: 19AQHPD3210C1ZJ

We are committed to handling genuine return and refund requests fairly and providing customers with reasonable assistance throughout the process.

Important: This policy is intended as general e-commerce policy content and should be reviewed against applicable Indian consumer-protection, e-commerce, tax, and other legal requirements before publication.